Data protection and privacy is very important to us, VIP Response (hereinafter "Homeserviceinstallers" or "we"), Parijsboulevard 143C, 3541 CS, Utrecht, The Netherlands. In our position as data controller we would like to inform you of the nature, scope, and purposes of any collection, storage, transfer, and/or use of personal data. For this reason, the relevant standards are already mentioned at this time in this data protection and privacy statement. You can contact us anytime either via our postal address or by e-mail at the following address: info@vipresponse.nl.

You can reach our data protection officer at: info@vipresponse.nl

This statement provides you with information on all aspects of our offering that are relevant in terms of data protection and privacy, particularly:

We collect your personal data and will share it, under our legitimate interest, with independent third-party data controllers, including resellers and distributors, to help them provide the marketed services.

If you utilise our offering and/or use our website by filling out the entry fields and/or contact us and/or merely visit our website, we may collect personal data as follows:

Further data – such as, in particular, local times, time zones, and usage data – may also be stored in addition to the data specified above.

Statistical data may be collected and used in the case of a visit to our website. “Statistical data” means, among other things, data regarding the use of a particular Internet browser and the browser version.

2. How and why we process and transfer your personal data, and what it is used for

Based on the participation agreement that is entered into and in the event of an online quote request, Homeserviceinstallers will collect and process your personal data. This agreement requires that you provide your personal data if and insofar as you wish to receive a quote or financial consultation. The data processing takes place for both our own direct marketing (Article 6(1)(b) GDPR) as well as for our third-party sponsors to also enable them to engage in individual, demand-driven direct marketing that is tailored to you via the channels of e-mail, push notifications, mail, phone, and text message (Article 6(1)(b) GDPR).

Processing your personal data would be in accordance with declaration of consent for advertising and marketing purposes, via phone, text messages, email, push notifications, mail and/or the disclosure of data for direct marketing purposes for the mentioned third-party sponsors that may have been issued separately; this also takes place within the scope of our legitimate interests as established by your relevant consent (Article 6(1)(f) GDPR).

Homeserviceinstallers assumes that the consent to receive advertising by phone, text message, e-mail, push notifications and mail from us and our sponsors also constitutes consent for purposes of data protection and privacy law to the processing of your personal data with the result that – in addition – the relevant, aforementioned data processing is also permitted pursuant to (Article 6(1)(a) GDPR).

Using the data obtained, particularly those from our surveys preceding the quote registration page, we will create a “user profile” of you in order to be able to offer you an interest-driven service that is geared towards your individual needs and requirements. By creating this profile, we may categorise personal aspects, such as your interests and preferences, through automated processing of your data in order to make it possible for both us and our sponsors to send you exclusive advertising and offers that match you profile.

Assertion, if any, of your rights (Article 6(1)(c) and (f) GDPR) as provided in Sec. 5 of this data protection and privacy statement also leads to collection and processing of your personal data.

Disclosure of your personal data may take place in cases in which we are under a legal obligation of disclosure (Article 6(1)(c) GDPR) or to the extent that disclosure should be necessary to enforce other rights/demands or for purposes of legal defense, if and insofar as these are based on the legitimate interests of the organiser or other third parties (Article 6(1)(f) GDPR). The same applies in the event of (also partially) purchase or sale of business assets and/or other assets, in the event that our business is otherwise acquired by a third party, in the event of initiation of insolvency proceedings, or if a request for initiation of insolvency proceedings is denied for lack of sufficient assets (Article 6(1)(f) GDPR).

3. Where we store your personal data and for how long; and to where your data may be exported

a) We store your personal data within the European Economic Area.

However, in agreement with the sponsors, it is also possible that data will be transferred to “third countries.” Third countries are countries located outside the European Union. With regard to such data transfers, we point out that with regard to all of the destination countries, a secure transfer within the scope of EU specifications on data protection and privacy is ensured. The European Commission has issued corresponding adequacy decisions for the third countries of Andorra, the Faroe Islands, Guernsey, Israel, the Isle of Man, Jersey, Canada (commercial organisations), the United Kingdom, and Switzerland. These decisions confirm that based on their own domestic legal provisions or international obligations, the aforementioned third countries ensure an adequate level of protection of personal data. To the extent that datasets are transferred to third countries, for which an adequacy decision has not yet been issued, we have entered into contracts based on the standard clauses issued by the EU. These standard clauses were published by the EU to ensure the relevant level of protection - with the corresponding partners that are based or headquartered in these countries. These agreements ensure adequate and uniform protection of data at the level provided by European specifications. You can review the content of these agreements here.

b) Unless the data is erased or blocked pursuant to your exercise of the rights specified in Sec.°5, your data will be stored permanently for the purposes mentioned above.

After you have revoked any consent to the processing of data that may have been issued and/or have objected thereto, we will put you on our “blocking list.” This means that we will no longer use your personal data for marketing purposes, nor will we disclose them any longer. We will then only store your data for legal purposes (e.g. documentation obligations, defending against and asserting claims, etc.), and will erase the data after a further period of four years unless compelling reasons argue against our doing so or the processing of this data is permitted for other reasons, for example by way of new consent.

Furthermore, we will proceed in the same manner if we have not used your personal data for a period of 24 months, meaning that we have not used the data for our own marketing purposes or disclosed them to sponsors.

You have the right to obtain information regarding the personal data stored regarding you, including the origin and recipients of your data and the purpose of data processing, at any time pursuant to Article 15 GDPR.

You also have the right to demand, at any time, that we correct inaccurate personal information concerning you (Article 16 GDPR). You can restrict the processing of data if any of the prerequisites mentioned in Article 18(1) GDPR are met, e.g. in the event of a dispute concerning the accuracy of your personal data.

Moreover, you have the right to revoke any declaration(s) of consent to the processing of your personal data that may have been issued, with effect for the future (Article 7 GDPR). Such a revocation does not, however, affect the legality of the processing that has taken place up until then.

In addition, you are entitled to demand that we provide the personal data transferred to us in a format that permits the transfer thereof to another body (Art. 20 GDPR).

Subject to the prerequisites set out in Article 21(1), (2), and (3) GDPR, you can object to the processing of data for reasons that arise from your particular personal situation.

Furthermore, you have the right to demand the erasure of your data and assert your right to be forgotten pursuant to Article 17 GDPR. If the statutory prerequisites are met, we will proceed in this regard even without such a request having been issued on your part and will erase your personal data.

To assert your rights as enumerated above in this section, please contact us at Homeserviceinstallers by e-mail at info@vipresponse.nl

If you have a complaint, you can contact the supervisory authority with jurisdiction over Homeserviceinstallers/VIP Response B.V., the Data Protection Official for Utrecht (Chamber of Commerce) (St Jacobsstraat 300, 3511 BT Utrecht, The Netherlands.

You can view our Internet pages without providing personal information. However, certain technical data, known as "usage data", are generated whenever our pages are visited. In addition, we may use one or more cookies and integrate social media plugins in some cases. The text below is intended to provide you with information regarding this as well.

When you visit our Web pages, the only items of information we store by default are the website from which you reached our page, the name of your Internet service provider, which Web pages you visited within our Internet presence, and the date and duration of your visit. The data obtained is fully anonymous.

Your IP address and a time stamp are also stored for security reasons and used for internal purposes. The IP address is a machine-related code that provides information of the computer or Internet gateway used to access the Internet at the time of online retrieval. A time stamp is a value in a defined format that assigns a certain point in time to an event (for example, sending or receiving a message, modification of data, etc.). The purpose of a time stamp is to make it clear to people or computers when events occurred.

We integrate "social media plugins" (often also known as "social media buttons") into some areas of our Web pages. These kinds of plugins are marked on our pages by buttons (hence the term "buttons"), each of which shows the provider of the plugin through corresponding colours and symbols. Clicking these buttons allows you to do things like notify your friends in the social networks you use that you like one of our pages or share a link to a website with other Internet users, depending on the button.

If you are surfing on our website and access one of our Web pages that contains a social media plugin, your browser makes a direct connection with the servers of the provider of the plugin, and the plugin is loaded from there. In the process, the provider of the plugin may be notified that the relevant Web page has been accessed from our website.

If you have a user account with one or more of the social networks operated by the providers of the plugins and are logged into the network(s) in question while you are on one of our Web pages that contains one or more social media plugins of the provider(s) in question, it may also be possible to associate the access to that page with your existing user profile(s) with the provider(s) in question. If you click on integrated plugins and log into one or more of the networks afterward (or are already logged in), the shared or "recommended" information is generally posted in short form in your profile. This may allow the provider of the network to collect and store further usage data. In this way, the providers of the networks can create user profiles that go beyond what you yourself directly and actively disclose in the network. For further information on the collection and processing of data, please see the privacy policies of the providers of the plugins.

We use so-called cookies on our Internet pages. These are small files that are stored on your hard drive and in which certain information is stored that a server can read out again. These cookies can be so-called session cookies, which are automatically deleted as soon as you close your browser, on the one hand, and cookies with a longer, predefined runtime, on the other.

The information stored in cookies may include the date and time of your visit, your other behaviour on our pages, the cookie number and the URL of the website from which you accessed our offer pages.

The use of certain cookies enables us, on the one hand, to guarantee the functionality of our websites and to continuously improve their performance. In addition, cookies help us and our partner to recognise you and in this way to adapt our offers – also on the other pages on which our partner is active – optimally to your individual needs and thus to display the most relevant information for you. This technology enables us to pass on the personal data you have previously entered in one of our competitions and which you have released for commercial use directly and conveniently to those of our sponsors whose services you are interested in. Finally, cookies make it possible to record the statistical frequency of visits to the various pages of our website and the general navigation.

If, however, you wish to prevent the use of cookies, which has no influence on the perception of our competition or other related offers on our part, we ask you to make the appropriate setting in your browser before using our pages. There you can prevent the acceptance and storage of new cookies. You can find out more about this on the help pages of your browser or by contacting its service provider.

As a user, you have the right at any time to decide which cookies – including those for push notifications – you wish to accept or delete. You can adjust the individual settings thereto in the settings menu of your Internet browser. For further information, please contact the provider of your Internet browser.

This site, including the data protection and privacy policy and the general terms and conditions of business, is not aimed at minors. No personal data of minors are knowingly collected, used, and/or disclosed.

The privacy policy explained above complies with the California Consumer Privacy Act, according to which residents of California have the right to request: